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The user directory step is where you determine where Trillian Server should source your users from. You can either add them by hand using the internal directory option or connect Trillian Server to an Active Directory or OpenLDAP environment and import your users from there. When importing, you must provide the distinguished name DN of the container you want Trillian Server to source users from.

Note that when Trillian Server looks for users, it attempts to crawl all the children of the DN you provide, including OUs and actual group objects. The value of this DN will depend entirely on your particular layout, but Trillian Server will suggest a default to try if you're unsure. Take the opportunity to review your users; if things look incorrect, simply press the back button in the upper left and try again. During this step, Trillian Server is performing the actual import of your users into its internal database.

If all goes well, you will be moved to the dashboard and can begin testing clients and tweaking settings! These sections are intended for use by the individual s who will be responsible for the day-to-day administration of Trillian Server within their organization. A successful Trillian Server installation and initial configuration is assumed - if you have yet to perform these steps, please start with the getting started guide first.

Users are those individuals that you've chosen to import into or add to Trillian Server. Every non-disabled user has access to sign into your Trillian environment. A user's first and last name are used throughout Trillian Server to refer to the user. They are also used as the basis for the initially calculated user display name, which can be changed later by users or administrators. Separate from the first and last name is the display name, or "IM Display Name". This is the value that will be displayed to other Trillian users if they have this user on their contact list.

The main purpose of a separate display name versus just leveraging first and last names is so that administrators can easily locate employee "Tricia McMillan" but Tricia can opt to appear as "Trillian" to her co-workers. To sync changes from LDAP:. When a user is disabled, that user will be disconnected from Trillian Server and no longer able to sign in. Chat history and all user settings will be preserved for disabled users. You can also disable a user manually:.

When a user is deleted, that user will be disconnected from Trillian Server and no longer be able to sign in. Additionally, deleting a user permanently deletes their chat history and any of their uploaded media. To delete a user:. Groups allow you to visually organize your users by department, geographical location, or anything else that feels right for your company.

Groups are utilized a few different ways in a Trillian environment:. If you do, as users are imported into Trillian Server they will automatically be added to the groups who are bound to DNs that they belong to on the LDAP side.

Trillian clients support groups-within-groups; you can achieve this by assigning a group another group as its parent. This is a purely visual relationship and has no bearing on policy enforcement or anything else. The policy currently bound to this group. Users who are added to this group will automatically inherit this policy. Trillian Server only allows users to belong to a single group. In the event that a user belongs to more than one group on the LDAP side, Trillian Server will make a best effort attempt at selecting the right group to use.

If you wish to control this selection, you can optionally assign priority to your groups after adding them. Groups with higher priority are used first. By default, new groups are created in an "everyone-can-see-everyone-else" environment. To change this, you can modify individual group visibility to determine which other groups a given group should be seeing on its contact list and vice versa.

As soon as you check or uncheck a group inside the visibility page, connected Trillian clients will update accordingly and add or remove contacts to reflect your changes.

There is no need to restart either the server or client after making visibility changes. Group chats are many-to-many conversations that persist on the server.

Use them to bring teams together into a single place that encourages collaborative and focused communication. Group chat membership can be controlled by administrators directly, bound to group objects, or even free-form, allowing users to come and go as they please. Some examples:. Displayed at the top of the group chat window within the Trillian client, topic are often used to keep chat members aware of the current status of a given milestone, event, or just used to leave goofy messages for a team.

Think of them as a way to answer the question "what's the purpose of this group chat? Operator status can be assigned to one or more members, and operators can assign operatur status to other members at any time. There are a handful of different settings exposed to administrators and operators:. Policies let you control various features of the Trillian client and Trillian Server. Manage cloud history settings, enable or disable third-party IM, enable or disable file transfers, etc.

Login Username Any user with access to crawl AD will work. After importing users from Active Directory, a preview screen will appear showing you the users and groups Trillian Server has found. You should take the opportunity to review your users and groups here; if things look incorrect, simply press the back button and provide new DNs to try again.

You can also disable users and modify user groups on this screen as well as control whether or not Trillian Server should use the UPN or email address from AD for the import. Users Right click to disable users or groups. You can also choose a different group for users who exist in more than one group on the AD side. During this step, Trillian Server is performing the actual import of your users into its internal databases.

If all goes well, you will be moved to the dashboard. By default, Trillian Server performs daily backups of its internal database. Backups are stored in a day-of-the-week grandfathering system "Mon", "Tue", "Wed", etc and are subsequently overwritten every 7 days. In addition to on-site backups of your databases, we recommend you make a backup of your trillianserver. This file contains important information relating to your Trillian Server installation that cannot be otherwise recovered, and is also not a part of the standard on-site backup!

When using local storage, no off-site backups are performed by Trillian Server. You should use the backup strategy of your choice to copy your on-site backups to an off-site location. Download Support Sign in Introduction 2. Hardware Requirements 3.

Software Requirements 4. Planning Primer 4. DNS 4. Split-Brain DNS 4. Pinpoint DNS 4. NAT Hairpinning 4. TLS 4. Storage 4. Active Directory 4. Reference Topology 5. Deploying Trillian Server 5.

Installation 5. Configuration 5. Media 5. After the year we've all just had it's normal to be feeling a little exhausted showing your face. That's why Trillian Calls include an audio-only option that snaps neatly into the corner of your screen and stays out of your way.

You can drag it around your desktop or even minimize it entirely, just like with video calls. Thanks to the fact that Trillian isn't just another web browser app, we've been able to thoughtfully design a user interface that gets the job done and stays out of your way when you need it to. Drag your video call into a corner to snap it into place, go full screen, or minimize it entirely if you need to!

Trillian Calls also support up to p resolution when supported by bandwidth and hardware. With Trillian Calls, you can now easily turn on a screen share, including the ability to select a partial area of your screen to share or go full screen. Show your entire screen or just a window - it's up to you. Screen sharing. Send files and images of any type. File transfers. Integrated screen capture functionality lets you quickly share a portion of your screen and send it as an image to your contacts.

Screen captures. Trillian for iOS and Android allow you to record and send short voice clips during those times when typing is inconvenient. Voice clips. Old school file transfers. Connect directly to your contact's computer using NAT hole-punching magic and send files of any size to them directly. Peer-to-peer file transfers. For business environments where audit trails are essential, server-proxied file transfers first upload files centrally and then share a secure link to the other side.

Server-proxied file transfers. Pop-up desktop notifications can be configured to appear when you receive a message, when contacts sign online, and more. Desktop notifications. Push notifications are supported across all mobile devices, even when using the on-premises Trillian Server.

Mobile notifications. Configure alerts to play sounds when new message arrive. Need a break? Change your status to do not disturb and Trillian will get out of your way, hide all notifications, and mute all sounds.

Do not disturb. Need a break from just one person or group chat? Muting lets you silence alerts for particular chat windows only. When you mute a group chat, other users can get your attention by 'mentioning' you using mentions.

Send and receive texts from a unique phnoe number that is not your regular mobile or office line. Virtual phone number. When using a virtual number, optionally forward phone calls received to your real number. Useful if you don't want to give your actual phone number to people you're communicating with for work purposes. Call forwarding. If you're using Trillian SMS to send blast messages as a part of your business processes, configure automatic replies so customers know you're not staffing the number.

Automatic replies. Have a landline your customers already know? Enable it for texting so you stop missing customer inquiries. Onboard existing landlines. Business customers can optionally leverage Trillian's API to send text messages. API access. Add and remove Trillian accounts for employees centrally. Disable accounts as employees leave, manage passwords, policies, and more. Multi-user management.

Business customers gain access to centralized chat history with admin audit rights. Access company chat history. Search for co-workers by name, title, department, or phone.



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